B2B Commercial Frameworks
Tailored engineering allocations and service-level agreements structured directly for international Managed Service Providers (MSPs), global enterprise networks, and tier-1 infrastructure teams operating in Germany.
Direct Commercial Consultation & Compliance Policy
To accommodate custom enterprise SLA parameters, verify site-specific regulatory parameters, and ensure strict compliance with international data security mandates, exact financial tariffs are not published openly on this domain.
All framework rates, volume Master Service Agreements (MSAs), and specialized engineering allocations are reviewed and negotiated strictly via confidential internal corporate consultation. This collaborative onboarding process ensures your compliance profiles, legal parameters, and technical requirements are completely verified prior to contract execution under German commercial law.
- Currency & VAT: All financial calculations are conducted in Euro (€). Quotations are stated net. German Value Added Tax (Umsatzsteuer) is added to invoices where applicable under the Umsatzsteuergesetz (UStG); the applicable VAT treatment is stated on each quotation and invoice.
- Cross-Border Engagements: For EU-based business clients with a verified VAT ID, the VAT treatment, including any reverse-charge mechanism, is determined per engagement and confirmed on the quotation.
- Terms of Payment: Standard payment configurations are processed net-30 days following proper invoice submission and verification, strictly aligned with statutory default regulations under § 286 BGB.
Strategic Engagement Models
We offer three distinct operational avenues depending on your infrastructure density, timeline urgency, and localized ticket volume.
1. On-Demand Ticket Dispatch
Perfect for isolated task ticketing, unexpected hardware component diagnostic loops, or ad-hoc layer-1 interventions.
- Pay-as-you-go provisioning metrics
- Flexible single-ticket scheduling
- Ideal for remote NOC command execution
- Rapid response loops across Berlin metropolitan sites
2. Project Block Allocation
Designed for multi-phase hardware migrations, complete floor expansions, or structured physical hardware refreshes.
- Fixed-shift project engineering blocks
- Pre-booked maintenance window priority
- Dedicated testing deployment assets
- Full site documentation hand-off included
3. Dedicated NOC Engineer Retention
Continuous regional smart-hands footprint for international service providers requiring localized SLA guarantees.
- Guaranteed priority dispatch response windows
- Direct escalations to out-of-region supervisors
- Extended night, weekend & public holiday coverage
- Custom frame agreements structured under German contract law (BGB)
Engagement Models at a Glance
The three frameworks side by side, so you can see how they differ before the commercial consultation.
| 1. On-Demand Ticket Dispatch | 2. Project Block Allocation | 3. Dedicated NOC Engineer Retention | |
|---|---|---|---|
| Best suited for | Isolated tasks, hardware faults and ad-hoc layer-1 interventions | Migrations, floor expansions and structured hardware refreshes | Continuous regional smart-hands coverage under local SLA guarantees |
| Commitment | None, one ticket at a time | Agreed per project | Frame agreement |
| Scheduling | Flexible single-ticket scheduling | Pre-booked maintenance windows | Guaranteed priority dispatch response windows |
| Out-of-hours work | Agreed per ticket | Within the booked project window | Extended night, weekend and public holiday coverage |
| Billing basis | Pay-as-you-go | Fixed-shift project blocks | Custom frame agreement |
| Documentation | As requested per ticket | Full site documentation hand-off | As defined in the frame agreement |
Choosing the Right Engagement Model
A quick guide to matching your requirement with the most suitable framework before the commercial consultation.
Choose On-Demand if…
- You have a single, well-defined task or fault.
- Your need is occasional and hard to forecast.
- You want to start without a long-term commitment.
Choose Project Block if…
- You are planning a migration, expansion or refresh.
- You need pre-booked maintenance windows.
- You want full site documentation delivered at the end.
Choose NOC Retention if…
- You need guaranteed priority response in Germany.
- Your SLA includes nights, weekends or public holidays.
- You want a single trusted local contact for ongoing work.
What Shapes Your Quotation
Because every assignment is different, each quotation is built from the factors below rather than from a fixed price list.
Scope & Complexity
The number of devices, links and cabinets involved, and how much testing and verification the task requires.
Site & Travel
The location of the facility, the distance to reach it, and any access procedures such as visitor registration or escorts.
Time Window
Work during normal business hours is planned differently from nights, weekends and public holidays.
Urgency
Planned maintenance windows allow full preparation, while emergency call-outs depend on availability and the agreed SLA terms.
Materials & Equipment
Cables, labels, transceivers and other materials, depending on whether you supply them or they are procured for the job.
Documentation Level
From a short completion note to full test reports, wire maps, serial lists and photographic evidence.
From Request to Invoice
Every engagement follows the same commercial path, so you always know what comes next.
1. Scope Request
Send the site, hardware details, preferred window and urgency through the contact form.
2. Confidential Consultation
Technical requirements and commercial parameters are reviewed together before anything is agreed.
3. Quotation or MSA
You receive a written quotation or a Master Service Agreement that states the scope, assumptions and VAT treatment.
4. Execution & Hand-Over
The work is carried out under your remote team's direction and finished with the agreed documentation.
5. Invoice & Payment
Invoices are issued in Euro and settled net-30 after submission and verification, as described above.
Pricing Questions
Why are rates not published?
Layer-1 tasks vary too much for a fixed list. Rates are agreed in a confidential consultation so that scope, security requirements and SLA terms are settled first.
What do you need for a quotation?
The site and city, hardware and cabling details, your preferred window, urgency, access requirements and a remote contact. The contact page lists everything that speeds this up.
What if the scope changes?
Changes to the scope are discussed with you and confirmed before additional work begins, so there are no surprises on the invoice.
Can I move between models?
Yes. A relationship that starts with single tickets can grow into project blocks or a frame agreement as your requirements develop.
Are contracts and NDAs possible?
Master Service Agreements and confidentiality terms can be agreed before work starts, in line with your own procurement and security requirements.
Which currency and payment terms apply?
All quotations and invoices are in Euro. Standard payment terms are net-30 days after invoice submission and verification.